Keeping accurate order records makes delivery, support and verification questions easier to resolve. Save only what is necessary and protect sensitive payment information.
Order confirmation
- Order number.
- Products, formats and quantities ordered.
- Displayed prices and totals.
- Shipping method and destination summary.
- Date of the order.
Delivery information
Keep the tracking reference and delivery confirmation supplied for the shipment. Do not publish private address or tracking information.
Product and packaging records
Retain packaging, labels and photographs of the product actually received until any verification or order issue is resolved.
Verification result
Record the exact result returned by the published scratch-code or app-scan process. Do not expose an unused verification code publicly.
Information not to send by email
Never send a complete payment-card number, password, one-time authentication code or account credential. Support should be able to work from the order number and a clear description of the issue.
Use Muha Meds X support, review the Shipping Policy and Returns Policy, and follow the verification guide.